Data Security Policy

Our Data Security Policy

Data Security

At AthleteMonitoring we know that our customers rely on us as an important part of their business processes and record keeping. We take our responsibilities to our customers seriously, and the security and reliability of the software, systems and data that make up the AthleteMonitoring application are our top priority.

Security

SSL/TLS

All information travelling between your browser and AthleteMonitoring is protected from eavesdroppers with 2048-bit SSL encryption and TLS Handshake Protocol. The lock icon in your browser lets you verify that you aren’t talking to a phishing site impersonating AthleteMonitoring and that your data is secure in transit.

Firewalls

The AthleteMonitoring application – including your data – rests securely behind firewalls.

Financial information security

AthleteMonitoring complies with the Payment Card Industry Data Security Standards, by and accepting payment information via a SSL protected payment page and transmitting it directly to Stripe’s servers via an encrypted connection.

We use Stripe as payment processor and collect payment information using Stripe.js. As a result, we never store any sensitive data (credit card number, etc.) on our server. For more information about Stripes privacy and security features please visit: https://stripe.com/ca/privacy

Physical security

The AthleteMonitoring servers are located in state-of-the-art datacentres, which provide biometric access controls, constant surveillance, redundant power feeds and generators, robust fire suppression, and carefully monitored climate control to protect the servers that store your data and manage your billing.

Datacentre location

Data of our U.S. clients is hosted on a dedicated server managed by HOSTDIME INC located in Orlando, Florida. Data of our European and other countries’ clients is hosted on a dedicated server managed by OVH INC located in Beauharnois, Quebec – Canada. Data is backed up every night at 1AM (EST) on a separate server. Engineers are available 24/7/365 to assist with any issues . Engineers are available 24/7/365 to assist with any issues.

Backups

The data in your AthleteMonitoring account is replicated on a daily basis across multiple database servers in two geographic locations to prevent a single failure from causing data loss. Additionally, that data is backed up nightly on a separate secure server location to ensure that, even in the event of a catastrophe like a tornado or flood, your information will be safe and your records can be quickly restored. All backups are encrypted.

Retention of data

We keep backups for the last 2 weeks. We will retain the data you provide for as long as you use the Application and for a reasonable time thereafter. You can however access, modify of delete your data anytime using the Application’s built-in data management tools.

If you have any security concerns or questions feel free to contact us at support[at]athletemonitoring.com.

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