A Support Team, Always Here for You
Timely, Friendly, Helpful
We know even with the most intuitive and user-friendly software, we sometime needs an helping hand. This is why, we do offer unlimited support to all our customers.
We are always available to answer questions, guide you through something you haven’t done before, or fix the occasional bug. We don’t limit the amount of time you can talk to us. All support inquiries are answered within 2h during business hours (8AM-6PM, EST) and withing 12h outside of business hours.
Our comprehensive list of Frequently Asked Questions is a great way to learn tip and tricks. Feel free to consult our Pre-Sale FAQ; or our technical FAQ (see top menu).
If you cannot find answer to your question elsewhere, send a Support Ticket to our technical support team.
With each subscription, we offer a free introduction online webinar to get you up-and-running quickly. If you need help down the road, feel free to use our customized training service at anytime (delivered via online webinar). On-site customized training is also available. Contact us for any questions about our training services.
Of first support responses under 1h
30 minAverage response time during 9-5 EST
Free product upgrades
Technical support and assistance