Support
A support team, always here for you
We know even with the most intuitive and user-friendly software, we sometime need a helping hand. This is why, we do offer unlimited support to all our customers. We are always available to answer questions, guide you through something you haven’t done before, or fix the occasional bug. We don’t limit the amount of time you can talk to us. All support inquiries are answered within 2h during business hours (8AM-6PM, EST) and within 12h outside of business hours.
How to reach us
Four ways to get an answer
Online Tutorials
A library of step-by-step tutorials that describe how to properly use the system and work around problems.
FAQs
Our comprehensive list of Frequently Asked Questions is a great way to learn tip and tricks. Feel free to consult our Pre-Sale FAQ; or our technical FAQ (see top menu).
Support Tickets
If you cannot find answer to your question elsewhere, send a Support Ticket to our technical support team.
Training
With each subscription, we offer a free introduction online webinar to get you up-and-running quickly. If you need help down the road, feel free to use our customized training service at anytime (delivered via online webinar). On-site customized training is also available. Contact us for any questions about our training services.
Service level
What you can expect
{99%}
Of first responses under 1h
{Unlimited}
Support and assistance
{100%}
Free product updates
{30 min}
Average response time (8-4 EST)
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